To contact Customer Service:

E-Mail: service@libertyorchards.com
Phone: 1-800-888-5696 (from within the U.S. and Canada)
Phone: 1-509-782-1000 (if you’re outside the U.S.)

To place an order on our website:

1. Start shopping for delicious gifts or personal use items by clicking on the various category pages listed on the left-hand side of our website. Or you can enter the item name or item code in the Search box below the list of categories to bring up a specific item you’re interested in. To order a product, enter the quantity you want from that product page, and click the Add To Cart button.
2. When you’ve finished choosing all the items you want to order, click on the Checkout button from the My Shopping Cart page. This will take you to the Begin Checkout page.
3. If you’re a Returning Customer, be sure to fill out the requested information to make your checkout process faster. Or fill out the requested information as a Guest if you’d like. Be sure to click on how many addresses you’ll be shipping to, located right below the checkout registration. You can ship to as many as 10 addresses on one order. Click Continue to go to the Shipping Information page.
4. On the Shipping Information page, if you are a registered customer click on the blue drop down arrow at Select Address, and by choosing “default” your personal information will automatically populate the fields. If your billing address and shipping address are the same, be sure to check the “This will also be my billing address” box to make your checkout process faster. Enter the required shipping information for the number of addresses you indicated in step 3 above. If a shipment is a gift, be sure to choose a Gift Card and enter the message you’d like written on the card. Also, choose a shipping method and tell us when you want the shipment to arrive. Click Continue for the next step.
5. On the Recipient Selection page, click on the blue drop-down arrow for each product and select the recipient you want that product to go to. Then click Continue to go to the next step.
6. The Order Totals page shows you the dollar value for each address, including the shipping charges. Click the Continue button to go to the next step.
7. The Billing Information page will be populated if you indicated you were a Returning Customer in step 3 above. You’ll just need to complete the Credit Card information before continuing. If you did not register, you’ll need to enter the required information, identified with a red star, before continuing to the next step.
8. On the Confirm Order Information page, please review all information to make sure there are no errors. At this time you can click on the green Edit buttons on the right-hand side to go back and make changes to specific pages, or you can click on your back arrow in the upper left corner of your screen to get back to each prior screen. If you make changes this way you’ll have to re-enter some information as you proceed through the checkout process again. Or, you can click on the green Edit Order button at the bottom of the page and this will take you back to the Begin Checkout page. Here, you can continue shopping and begin your checkout process again. Or you can click on the green Submit Order button and your order will be processed. You’ll receive an email confirmation of your order within 24 hours.

To request a catalog:

1. Click on the Free Catalog area in the lower left-hand corner of our home page.
2. Or, click on the words Request a Catalog at the very bottom of our home page.
3. Enter the required information, indicated with a red star, and click on the green Request button.